Appliance sales associates are experts in appliance sales and product knowledge, providing information on product features and knowing related items to sell an entire project. They are experts in providing information regarding extended service protection and selling protection plans accordingly. Appliance sales ssociates provide fast, friendly service to customers and are responsible for actively seeking out customers to assess their needs and provide assistance. They know how to greet, qualify, recommend and close every customer in their department, and they know how to handle basics in adjacent departments. They maintain the in-stock condition of assigned areas and ensure that they are clean, shoppable, and safe. They must possess strong follow-up skills, enabling them to process customer transactions, from pre-qualification to delivery, ensuring the highest level of customer satisfaction possible.
Appliance sales associate’s interests tend to be: Enterprising
“Adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident and optimistic. They are dominant, persuasive and motivational. They like influencing others, being in charge, taking risks, debating and competing.”
Appliance sales associates use active listening skills with their customers; they are persuasive and skilled in both negotiation and speaking with their customers. They have a service orientation and show “social perception” by understanding the needs of their customers and responding appropriately.
Appliance sales associates can be described as dependable and have a high attention to detail. They show ethics and integrity in their work. They enjoy working with others and demonstrate self-control, are cooperative and helpful to customers, and show concern for others. They are willing to take on challenges and can adapt to changes in the workplace.
Appliance sales associates most value building relationships and providing service, as well as supportive work environments.