Associate Support Department Supervisor (ASDS) are the central point of contact for store associates and provide direct support to the store leadership team. ASDSs are responsible for developing associate schedules and for assisting with hourly staffing, orientation, and training processes. They assist with timely completion of hourly performance reviews and support the Store Manager in hourly succession planning. ASDSs coordinate service and recognition awards. They also support a productive work environment by ensuring maintenance on the hiring kiosk, break room, training room, and communication boards. They are also responsible for ensuring that hourly HR records are properly sent to the HRSC. Due to the sensitivity of information handled, ASDSs must maintain strict confidentiality. ASDSs report directly to the Store Manager, with dotted-line reporting to the District Human Resources Manager.
ASDSs Interests tend to be: Enterprising
“Adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. They are dominant, persuasive, and motivational. They like influencing others, being in charge, taking risks, debating, and competing.”
ASDSs use active listening skills with their customers and critical thinking skills to find solutions to work-related concerns. They are skilled at effectively speaking with others to convey information, as well as understanding and producing written communications. They show “social perception” by understanding the needs of their customers and responding appropriately.
ASDSs can be described as dependable and show ethics and integrity in their work. They have high levels of self-control and are tolerant to minor daily stressors. They have a high attention to detail and are analytical thinkers. They are willing to take the lead, maintain personally challenging goals, and can work independently. They take on challenges, persist in the face of obstacles, and adapt to changes in the work environment. ASDSs enjoy working with others and are cooperative and sensitive to others’ needs.
ASDSs most value building relationships and providing service to others, as well as supportive work environments. They also value results oriented work environments.