Customer Service Coordinators provide customer service to retail stores from a distribution center. They provide status of purchase orders utilizing electronic systems and reports; provides delivery information to stores. They serve as the primary vendor contact to research the status of purchase orders and work closely with merchandising to resolve cancellation and revisions to purchase orders. They also assist with the resolution of inbound and outbound shipping issues and perform bypass function for direct vendor to store orders.
Customer Service Coordinators’ Interests tend to be: Enterprising
“Adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. They are dominant, persuasive, and motivational. They like influencing others, being in charge, taking risks, debating, and competing.”
Customer Service Coordinators are active listeners and effectively talk with customers to convey information. Customer Service Coordinators have a strong service orientation and show “social perception” by understanding the needs of their customers and responding appropriately to those needs.
Customer Service Coordinators can be described as dependable, have a high attention to detail, and show ethics and integrity in their work. They have a high degree of self-control and are tolerant to minor daily stressors. Customer Service Coordinators demonstrate a concern for others by being sensitive to their needs.
Customer Service Coordinators most value relationships with customers and providing good service, as well as supportive work environments.