Front End supervisors train, coach and develop cashiers to ensure customers receive outstanding and quick checkout service to customers at our registers. This is achieved by ensuring the efficient operation of the registers, influencing and supporting the cashier team, expediting price checks and identifying high shrink items. This position also involves assisting the supervision and training of cashiers, taking over cashier duties as needed and maintenance duties. Front End supervisors also support cashier development and accuracy by utilizing various tools.
Front End supervisors’ interests tend to be: Enterprising
“Adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident and optimistic. They are dominant, persuasive and motivational. They like influencing others, being in charge, taking risks, debating and competing.”
Front End supervisors are skilled in managing and developing cashiers, as well as monitoring the performance of themselves, cashiers and processes in order to make improvements. They can read and understand written communications and can instruct and effectively speak with others to convey information. They are persuasive and show “social perception” by understanding the needs of their customers and responding appropriately to those needs. They use active listening skills with their customers and associates, as well as critical thinking skills to find solutions to problems.
Front End supervisors are willing to take the lead but are cooperative and helpful to their customers and associates. They enjoy working with others but often develop their own strategies to get things done. They can be described as dependable and show ethics and integrity in their work. They have high self-control and are tolerant to minor daily stressors.
Front End supervisors most value independence and the ability to make decisions at work.