Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. They know how to greet, qualify, recommend and close every customer in their department, and they know how to handle basics in adjacent departments. Sales associates maintain the in-stock condition of assigned areas and ensure that it is clean, shoppable, and safe. They work in cooperation with their Department Supervisor, Sales Specialist(s), other sales associates, Inventory Management Associates, and Front-end Associates to ensure customers' needs are met. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge and maintaining safety, security and integrity.
Sales associate’s interests tend to be: Enterprising
“Adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident and optimistic. They are dominant, persuasive and motivational. They like influencing others, being in charge, taking risks, debating and competing.”
Sales associates use active listening skills with their customers; they are persuasive and skilled in negotiation and speaking with their customers. They have a service orientation and show “social perception” by understanding the needs of their customers and responding appropriately.
Sales associates can be described as dependable and have a high attention to detail. They show ethics and integrity in their work. They enjoy working with others and demonstrate self-control, are cooperative and helpful to customers, and show concern for others. They are willing to take on challenges and can adapt to changes in the workplace.
Sales associates most value building relationships and providing service, as well as supportive work environments.