Operations supervisors execute core programs and strategies to drive profitability through shrink/markdown mitigation, safety, environmental compliance and overall operational efficiency. They review and analyze operational and shrink reports to identify issues throughout the store. They partner with store management to develop action plans for improvement and monitor successful completion of action plans. They also act as the InFocus Captain within their store and are responsible for conducting InFocus meetings, walking the Flash Audit and ensuring its completion, and updating the Race for Safety initiative. Operations supervisors drive the execution of store safety and environmental programs and the implementation of operational and Asset Protection programs and initiatives. They actively teach, train and coach associates at all levels to correctly execute operational programs that impact profitability.
Operations supervisors’ interests tend to be: Enterprising
“Adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident and optimistic. They are dominant, persuasive and motivational. They like influencing others, being in charge, taking risks, debating and competing.”
Operations supervisors are effective in managing and developing associates, monitoring and assessing performance in order to make improvements, and time management. They use active listening skills and can effectively speak with others to convey information. They use critical thinking skills and good judgment to make decisions and resolve work-related concerns. Operations supervisors show “social perception” by understanding the needs of their customers and responding appropriately.
Operations supervisors are willing to take the lead, maintain personally challenging goals and can work independently. They have a high attention to detail and are analytical thinkers. They are persistent, take on challenges, and can adapt to changes in the work environment. Operations supervisors can be described as dependable and show ethics and integrity in their work. They have high levels of self-control and are tolerant to minor daily stressors. Operations supervisors are also cooperative and sensitive to the needs of others.
Operations supervisors most value independence and the ability to make decisions, as well as results-oriented work environments.