Pro account sales associates are primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers. They achieve this by creatively and proactively pursuing new business and utilizing prospecting to make contact with customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships, paying special attention to customers' needs and solutions. Pro account sales associates must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor, involving all associated duties (e.g., keeping work area clean and organized).
Pro account sales associates’ interests tend to be: Enterprising
“Adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident and optimistic. They are dominant, persuasive and motivational. They like influencing others, being in charge, taking risks, debating and competing.”
What skills do pro account sales associates use daily? Pro account sales associates use active listening skills with their customers; they are persuasive and skilled in negotiation and speaking with their customers. They have a service orientation and show “social perception” by understanding the needs of their customers and responding appropriately.
Pro account sales associates can be described as dependable and have a high attention to detail. They show ethics and integrity in their work. They enjoy working with others and demonstrate self-control, are cooperative and helpful to customers, and show concern for others. They are willing to take on challenges and can adapt to changes in the workplace.
Pro account sales associates most value building relationships and providing service, as well as supportive work environments.