Sales department supervisors train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input in to merchandising decisions to the store management team, freight team associates, and inventory management associates. Department Supervisors have strong product knowledge and can lead and develop others.
Sales department supervisors interests tend to be: Enterprising
“Adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident and optimistic. They are dominant, persuasive and motivational. They like influencing others, being in charge, taking risks, debating and competing.”
Sales department supervisors are skilled in managing and coordinating sales associates, managing their time and the time of others, and monitoring and assessing performance of people and processes in order to make improvements. They use active listening skills with their customers and associates, and they use critical thinking skills to find solutions to work-related concerns. They are persuasive and skilled at effectively speaking with others to convey information. Sales department supervisors have a service orientation and show “social perception” by understanding the needs of their customers and responding appropriately to those needs.
Sales department supervisors can be described as dependable and show ethics and integrity in their work. They have high levels of self-control and are tolerant to minor daily stressors. They are analytical thinkers with a high attention to detail. Sales department supervisors maintain personally challenging goals and are willing to lead and take on challenges. They are persistent in the face of obstacles, can develop their own strategies to get things done, and can adapt to changes in the work environment. They also enjoy working with others and are cooperative and sensitive to others’ needs.
Sales department supervisors most value independence and the ability to make decisions, as well as results oriented work environments.