Sales specialists are required to have substantial product knowledge in either Electrical, Flooring or Plumbing products: Electrical product knowledge should include outdoor/security lighting, various air conditioners and dehumidifiers, different types of light bulbs, different types of light fixtures including ceiling fans, circuit breaker types and uses and transfer switcher types. Flooring product knowledge should include floor adhesives, a variety of carpeting including in stock and special order, ceramic tile installation including ceramic style countertops, hard floor products and installation including hard wood/laminate/vinyl flooring and closet products and installation. Plumbing product knowledge should include water filtration and softener types and uses, sink and faucet installation, various plumbing repairs and replacement, pipe installation and valve types and uses. A sales specialist will also use various equipment and machinery to cut materials.
Sales specialists’ interests tend to be: Enterprising
“Adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident and optimistic. They are dominant, persuasive and motivational. They like influencing others, being in charge, taking risks, debating and competing.”
Sales specialists use active listening skills with their customers; they are persuasive and skilled in negotiation and speaking with their customers. They have a service orientation and show “social perception” by understanding the needs of their customers and responding appropriately.
Sales specialists can be described as dependable and have a high attention to detail. They show ethics and integrity in their work. They enjoy working with others and demonstrate self-control, are cooperative and helpful to customers and show concern for others. They are willing to take on challenges and can adapt to changes in the workplace.
Sales specialists most value building relationships and providing service, as well as supportive work environments.