Store managers are responsible for the complete day to day operation of Home Depot stores. They are responsible for maximizing store sales and profitability while working ethically and modeling The Home Depot's core values. They accomplish this goal by developing strategies and objectives and leading a team of associates in executing these strategies and objectives. They must ensure that the store is optimally stocked and merchandised and that all customers are provided with excellent customer service. A store manager must have a comprehensive knowledge of The Home Depot business, be able to use this knowledge to formulate goals and objectives, and be capable of motivating his/her self and others to work as a team and accomplish these goals and objectives. They must also be capable of working with associates, department supervisors (DSs) and the assistant store managers (ASMs) to accomplish goals.
Store managers’ interests tend to be: Enterprising
“Adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident and optimistic. They are dominant, persuasive and motivational. They like influencing others, being in charge, taking risks, debating and competing.”
Store managers are skilled in managing and developing associates, as well as monitoring the performance of associates and processes in order to make improvements. They are persuasive and show “social perception” by understanding the needs of their customers and responding appropriately to those needs. They can read and understand written communications and effectively speak with others to convey information. They use active listening skills with their customers, as well as good judgment, problem solving and critical thinking skills to find solutions to problems.
Store managers are independent, show initiative and are willing to take the lead and offer direction to others. They are persistent in the face of obstacles, can adapt to changes in the work environment, and consistently exert effort towards achieving their goals. They are tolerant to minor daily stressors and demonstrate high self-control. Store managers can be described as dependable, have a high attention to detail and show ethics and integrity in their work. They are analytical thinkers that use logic to address Store-related issues or problems. Store managers are cooperative and demonstrate concern for others by being helpful and sensitive to their needs.
Store managers most value building relationship and providing service to others, as well as independence and good working conditions.